Tracking gives customers a feeling of security in UPS, which boosts its reputation. If a package doesn’t make it to its destination, the buyer can simply check where the package was last seen and call UPS to ask what happened. ![]() Tracking decreases the likelihood of losing a package through UPS. Package tracking helps customers know when their package will be delivered, which can prevent package theft as the customer can wait at home for the package to arrive. UPS offers comprehensive package tracking that allows customers to see where their package is from the beginning of its journey to the end. People also value UPS’s tracking services. People Trust UPS Because of Its Comprehensive Tracking System With these additional surcharges, UPS can hire more people to deliver packages and maintain its supply chain during high demand hours. While UPS usually applies this fee during Christmas due to an increase in packages, for the first time, in May 2020, UPS added the fee in the summer months. UPS added a “peak delivery” surcharge to partner companies, including Amazon, for a sudden surge in shipments. Home deliveries are more expensive for UPS than business shipments because there are more frequent truck stops and farther travel distance. In April 2020, UPS reported that home deliveries accounted for 70% of its shipments versus the usual 50% before the pandemic. This sudden rise, however, has also signaled a change in how the business operates. People trust UPS to know how to navigate the pandemic due to its long history of executing on-time shipments.ĭuring COVID-19, UPS has seen a large boom in business due to an increased demand in package delivery. The company has adjusted its delivery strategy through wars and economic crises, demonstrating the ability to adapt in difficult times. People Trust UPS Due to Its Long History of On-Time Deliveryįounded in 1907, UPS has over a hundred years of experience with supply chain management. People place such high trust in UPS for two reasons: DHL is the least popular shipping carrier. Meanwhile, 27% of people trust USPS the most to deliver packages, and 22% trust Amazon. About one-quarter of people (22%) trust Amazon the most with package delivery as Amazon leads the way in delivery innovation.Īlmost One-Third of People Trust UPS the Most to Deliver Packages SafelyĪs online shopping surges, people trust historical shipping carriers like UPS and USPS to deliver their goods.Īlmost one-third of people (29%) trust UPS the most to deliver their packages securely, which indicates customer loyalty to a historic shipping carrier. ![]() Nearly one-third of people (29%) trust UPS the most to deliver their packages safely, especially as people buy more online. ![]() Shipping carriers increase their security precautions while consumers think of creative ways to deter thieves. With COVID-19 changing how people shop, the demand for package safety escalates, especially as porch pirates find new ways to steal. ![]() We found that UPS is the most-trusted shipping company, with USPS and Amazon in a tight race for second. In January 2020, people reported 1.7 million stolen or lost packages per day, which resulted in an average of $25 million worth of lost items or services.Īs people rely more on delivery for groceries, medication, and clothing, shipping carriers must find ways to deliver packages safely and quickly.Ĭlutch surveyed 752 people about the shipping carrier they trust the most to deliver their packages. Recently, police reported porch pirates trailing delivery trucks around neighborhoods and stealing packages from the truck once drivers left to make a dropoff. has seen a resurgence in people stealing packages from homes. With people online shopping more due to quarantine, the U.S. “Am I being followed?” may be another concern that delivery drivers face during the COVID-19 pandemic.
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